Delivery & Returns
We
offer FREE next working day delivery on many items held in stock and FREE delivery on all domestic customer (Not trade) items over £30 for postcodes within England, Wales and Scotland
(Not highlands). All items for sale on this website are stock items, we will dispatch items held in stock immediately subject to availability as soon as payment is received in full by the
customer.
A delivery surcharge
will be added to customer with postcodes outside of England, Wales and Scotland (Not highlands) upon checkout.
Standard Deliveries
Subject to
availability, it is our aim to despatch all orders so that they are received by you no later than five working days from acceptance of your order. You should expect delivery at any time within this
period. However we do offer an optional next working day (am) delivery service on stock lines and saturday delivery service (Mainland UK only)*
Next Working Day
Deliveries (available where shown below)
The cut off time for
which orders will be processed is 3.00pm week days monday -friday. If you place an order before this time it will be processed and despatched the same day (subject to stock availability). Orders
received after 3.00pm will be processed the following working day. We offer a tracked delivery service whereby our third party courier service will text or email our customer progress alerts on
the whereabouts of their parcels. Please be advised that this is not a guaranteed next day service due to the use of a 3rd party courier, the majority of our orders sent out do arrive on
time. We are unable to accept liability for late deliveries.
Weekend and Bank Holiday
Deliveries
Unfortunately, we are
unable to process orders at weekends or on bank holidays at this time. Orders placed during these times will be processed on the first working day back.
Out of Stock Situations
We always do our best
to maintain high stock levels by receiving regular deliveries from our suppliers. Whilst it is our policy to avoid shortages in stock, this, on occasions cannot be avoided. Should an item not be
available for delivery within the time you specify, we will contact you to advise you of the delay.
Returns
If, for any reason,
there is any defect in the quality, quantity or condition of the goods we will give you an exchange or refund. Please notify us by email on sales@themovinghomewarehouse.co.uk quoting our order
reference within 7 days of delivery.
As per the Distance
Selling Regulations, you have the right to cancel your order within 7 days of receipt of goods, with the exception of Custom Made items.
You must notify us in
writing of the cancellation and return the goods in the condition they were delivered to you at your cost and at your risk.
Please note: You have
a duty of care while the goods are in your possession, and they are your responsibility until the goods have been received on these premises.
For further details,
please refer to our Terms and Conditions of sale.
Our postal address
for returns is: