Legal notice

Name of company
The Moving Box Company

Registered office
36 Shirley Way
Croydon CR0 8PT


Contact details
Tel: 2087774646 2087774646


VAT no.
265 1726 00


Terms and Conditions

General terms and conditions:-
This site (“our website”) is owned and operated by London Removal Holdings Limited. Our trademark 'Removal-Box-Company'  If you have any queries about these terms and conditions, or if you have any comments or complaints about our website, please contact us by email at

1. The contract between us:-
We must receive payment of the whole of the price for the goods that you order (including delivery charges) before your order can be accepted. Once we have received payment, we will confirm that your order has been accepted by sending an email confirmation to you at the email address you provide in your order form. Our acceptance of your order creates a legally binding contract between us. Your specific attention is drawn to clause 11 of these terms and conditions which sets out the circumstances when your order may be cancelled.
2. Ownership of rights:-
All rights, including copyright, image licenses, domain names and trademarks in our website are owned by or licensed to The Moving Home Warehouse limited. Any use of our website or its contents is prohibited without our written permission. You may not modify, distribute or repost anything on our website for any purpose.
3. Accuracy of content:-
We have taken care to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Any weights, dimensions and capacities given about the goods are approximate only. Images shown on our website are examples only and may have slight colour differences to the goods delivered.
4. Damage to your computer:-
We try to ensure that our website is free from viruses or defects but we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. You are responsible for using the right equipment to use our website. Except in the case of negligence by us, we will not be liable to any person for any loss or damage to computer equipment as a result of using our website.
5. Ordering errors:-
You can correct errors on your order up to the point when you click on “confirm order” during the ordering process.
6. Price:-
Prices payable for goods that you order are set out in our website. Prices are quoted in sterling and are exclusive of VAT.
7. Payment terms:-
You may pay using Visa, Visa Debit, MasterCard, Maestro, Delta, Electron and JCB debit/credit cards. You can also pay via Paypal. No other forms of payment are accepted. We will charge your account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability for delay of delivery if you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account we can cancel the contract and/or suspend any further deliveries to you. This does not affect any other rights we may have.
8. Delivery and Availability:-
8.1 Unless otherwise stated items for sale on this site are stock items. Stock items should, in normal circumstances, always be in stock and available for despatch as soon as payment is received in full. Subject to availability, it is our aim to despatch all orders so that they are received by you no later than five working days from acceptance of your order. You should expect delivery at any time within this period. However, we do offer a “next working day delivery” service if you select this option when ordering.
Next working day delivery means;
In the case of items held in stock, the next working day after the acceptance of your order;
8.2 We always do our best to maintain high stock levels by receiving regular deliveries from our suppliers. Whilst it is our policy to avoid shortages in stock, on occasions this cannot be avoided. Should an item not be available for delivery within the time you specify, we will contact you to advise you of the delay and to rearrange delivery at the earliest opportunity.
8.3 The cut-off time for which orders will be processed is 3pm. If you place an order before this time it will be processed and despatched the same day (subject to stock availability). Orders received after 3pm will be processed the following working day. Unfortunately, we are unable to process orders at weekends or on Bank Holidays. Orders placed during these times will be processed on the first working day thereafter.
8.4 We are able to deliver to any UK address with a Royal Mail postcode. We cannot deliver to PO Boxes.
8.5 The goods will be despatched to the address you specify in your order. We shall not be liable for any delay in delivering the goods however caused.
8.6 If for any reason we are unable to deliver or you do not accept delivery of the goods we reserve the right to store the goods until you can receive or collect them and we will charge all reasonable expenses relating to storage and additional costs of delivery to you.
8.7 Delivery Charges:-
delivery charges may vary and surcharges will be incurred for the highlands, northern Ireland, Republic of Ireland, The Channel Islands, Isle Of Man and Isle of Wight.
8.8 On occasion we use third party companies to drop ship our orders should we not hold the stock on the premises.
9. Removal Kits:-
Our pre-made removal kits include a range of various size boxes. We cannot always guarantee the exact size boxes will arrive as described due to availably upon time of order. However we will substitute any box with the closest size box we currently have in stock. Our pre-made removal kits are recommended for general house moving, we cannot guarantee that any individual kit will be sufficiently adequate for your individual move due to the size of your property and the amount of items you have to move. Our removal kits are recommendations only based on general size and general amount of items to be moved and should you require more packing material to sufficiently undertake your move we offer a range of additional box kits and individual items for sale throughout our online web store. 
10. Risk and ownership:-
Risk of damage to, or loss of the goods, passes to you at the time of delivery to you, or if you fail to take delivery, at the time when we tried to deliver. You will only own the goods once they have been delivered and when we have received cleared payment in full.
11. Returns Policy:-
11.1 If, for any reason, there is any defect in the quality, quantity or condition of the goods we will give you an exchange or refund. Please notify us by email on quoting our order reference within 7 days of delivery if you wish to return your purchase. The goods should then be returned within 14 days of delivery to you in their original condition. The postage and packaging charge is not refundable. The returns parcel is your responsibility until it reaches us. We strongly recommend that you send it by recorded post or similar and that fragile items are securely packaged. We are not responsible for any consequential loss or expense, however caused.
11.2 Once we have received the returned goods we will inspect them. If the alleged defect is identified within our sole discretion you will be given the option of a replacement at no additional cost or, a full refund. In the case of a refund, any sum debited by us from your credit card will be credited to your account within 30 days of return provided that the goods in question are received by us in the condition they were in when delivered to you. If you do not return the goods or do not pay the costs of delivery, we may deduct the direct costs of recovery from the amount to be credited to you. However, if on inspection of the goods no defect is found the goods will be returned to you at your cost.
11.3 You will be credited for the costs of returning defective or unsatisfactory goods.
11.4 Our postal address for returns is The Moving Home Warehouse.
12. Cancellation
12.1 We reserve the right to cancel the contract between us if:
12.1.1 we have insufficient stock to deliver the goods you have ordered;
12.1.2 we do not deliver to your area; or
12.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in pricing information from our suppliers.
12.2 If we cancel your contract we will notify you by e-mail and will credit to your account any refund within 30 days of cancellation
12.3 The Distance Selling Regulations form part of these terms and conditions. Under these regulations, you have the right to cancel your order within 7 days of receipt of goods with the exception of custom made items. No reason for cancellation need be given nor will any penalty be payable. You must notify us in writing of the cancellation and return the goods in the condition they were delivered to you at your cost and at your risk. Any refund will be made within 30 days of return provided the goods are in the condition they were in when delivered to you. Deductions may be made against any refund for unpaid return charges made against us.
13. Refunds:- 
Non -delivery:- We will not be liable to refund you should we have written evidence of proof of delivery. Proof of delivery is constituted by a third party courier receipt of delivery and signature received at the delivery address provided by you upon checkout.

Upon checkout you agree to these terms and condition and as such waiver our liability to provide you with a refund should you claim ‘non- delivery’ and where we can provide proof of delivery as mentioned above. However should you consignment genuinely not arrive within 7 days of dispatch you have the right to contact us to request proof of delivery wherin we will contact our third party courier provider and should we not be able to provide any written proof of delivery you are entitled to a full refund.
13.2. You have the right to return any damaged good within 7 days (return postage paid by you). All goods should be returned in the original sealed packaging for our inspection. We will not accept used or tampered packaging.  It is within our sole discretion to offer a refund for damaged goods should we feel that the damage is as a result of our negligence or by our third party courier provider. By agreeing to these terms and conditions you waiver our liability to offer any refund for damaged goods and any refund offered is at our sole discretion.
14. Liability:-

14.1 If you do not receive goods ordered by you within 30 days of the order date, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the order date.
If you notify a problem to us under this condition, our only obligation will be, at your option:

14.1.1 to make good any shortage or non-delivery; (see clause 13.1)
14.1.2 to replace or repair any goods that are damaged or defective; or (see clause 13.2)
14.1.3 to refund the amount paid by you for the goods in question in whatever way we choose.
14.2 Under no circumstances will we be liable to you for any loss of profits, additional costs indirect or consequential loss or damage arising out of any defect in goods supplied. Our liability will be restricted to the value of the goods returned that have been found to be defective.
14.3 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered caused by any event or circumstance beyond our reasonable control.
14.4 Despite the above, nothing in these terms and conditions is intended to limit any other statutory rights you might have as a consumer nor to exclude or limit our liability to you for death or personal injury resulting from our negligence.
15. Notices:-
All notices from you to us must be in writing and sent to our contact address at The Moving Home Warehouse Limited.
16. Changes to legal notices:-
We reserve the right to change these terms and conditions from time to time.
17. Law, jurisdiction and language:-
These terms shall be governed by and construed in accordance with English Law.
18. Invalidity:-
If any part of these terms and conditions is unenforceable, the enforceability of any other part of these conditions will not be affected.
19. Privacy:-
You acknowledge and agree to be bound by the terms of our privacy policy.
20. Third party rights:-
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


The Moving Box Company


160 Bromley Road




Tel: 2087774646 2087774646



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